Window Clerk – Postal Service
USPS Customer Service / Delivery Department
Window Clerks are often referred to as the welcoming “face” of the USPS.
These remarkable individuals are the ones who operate at various branches and engage directly with the public.
The starting wage for Window Clerks ranges from $16.25 to $23.56 per hour, contingent upon the specific location.
These invaluable employees are entrusted with tasks such as selling stamps, envelopes, and other postal supplies. They manage postage processing, generate money orders, assist with passport services, and oversee all other offerings provided by the post office.
This role necessitates the ability to efficiently handle a diverse range of tasks while maintaining a pleasant demeanor.
Duties and Responsibilities:
- The Window Service Clerk is responsible for greeting customers and offering assistance in product and service selection.
- The Window Service Clerk manages operations of retail window including sales and customer service.
- The Window Service Clerk is responsible for maintaining adequate inventory of retail products.
- The Window Service Clerk is responsible for cashing postal money orders both foreign and domestic.
- The Window Service Clerk processes customer transactions including purchases and returns.
- The Window Service Clerk maintains store appearance by utilizing various set up models, replenishing product racks and displays.
- The Window Service Clerk is responsible for maintaining product inventory.
- The Window Service Clerk is responsible for ensuring stamp vending machines and postage meters are stocked and operational.
- The Window Service Clerk must maintain clean, neat, and professional appearance which includes wearing the approved uniform.
- The Window Service Clerk performs other duties as assigned.
Functional Purpose
Responsible for completing various tasks in support of sales of products and services in compliance with postal procedures, regulations, and laws. Ensures respectful and effective public relations with customers.
Employment Requirements
- Must be 18 years old or 16 years old with high school diploma.
- Must be US citizen, permanent resident, or citizen of American Samoa or other US territory.
- Ability to pass criminal background check, drug screening, and medical assessment.
- Must be registered with Selective Service (if applicable).
Salary Range
Up to $19.45 per hour paid bi-weekly
Examination Requirements
Candidates must successfully complete and receive a pass rating of the Virtual Entry Assessment – CS (477) for Customer Service Clerks. When the candidate is invited to take the assessment, directions will be provided via email.
Background Check
The Postal Inspection Service conducts a criminal background check by utilizing United States information and data resources only (FBI, fingerprint check, state and county checks). The investigation covers a 5 years inquiry for any location where the candidate lived, was employed, or went to school within the US or its territories.
Physical Requirements
Candidates are required to be physically able to perform the duties of the position in an efficient manner with or without reasonable accommodation.